Poly will assign a dedicated Customer Succes Manager (CSM) to monitor, analyze and report on the service and support of your Poly solutions.

The TAM is your primary technical resource who manages escalations, updates the CSM, offers recommendations for deployment planning, provides version control for software and hardware product upgrades, and oversees remote deployment of system upgrades.

Poly will provide advance replacement^[1] for any failed hardware component covered under Elite. If Poly’s technical support representative determines that a replacement part is required to resolve an issue, a replacement part will be shipped by Poly with all freight charges paid for next business day delivery using an expedited carrier service.