To help provide faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish
To help provide recommendations for firmware version and software patching on supported products to help prevent problems
To help provide identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with Hewlett Packard Enterprise best practices
To help provide access to a remote HPE Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support Technology