Provide increased accountability and personalization through an assigned ASM, who will work with your IT team to share Hewlett Packard Enterprise best practices and specific technical advice relevant to your IT needs and projects
Provide faster incident resolution from specially trained, solution-oriented advanced resources who manage the case from start to finish
Provide a CEM assigned to severity 1 incidents to drive faster resolution and provide regular progress updates to keep you informed
Provide recommendations for firmware version and software patching on supported products to help prevent problems Provide identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with HPE best practices
Provide access to technical advice and services from Hewlett Packard Enterprise specialists to augment your team with specific skills and capabilities