Pelanggan dapat menghubungi bagian dukungan HPE melalui layanan telepon 24 jam setiap hari untuk melaporkan insiden dukungan. Waktu respons bergantung pada level layanan produk yang ditanggung.
2-hour standard response (Basic service): For calls on products covered by a basic service agreement, HPE shall provide a 2-hour phone response from a product specialist during the coverage window. Support incidents received outside coverage window shall be acknowledged the following coverage day.
Next business day on-site coverage: Next-business-day on-site response for covered hardware. Support incidents received outside the coverage window shall be acknowledged the next coverage day and serviced within the following coverage day.
Standard phone response: Remote response nine hours per day during local HPE standard business hours, excluding weekends and HPE holidays, unless otherwise agreed by HPE.
2-hour call back from product specialist. Support incidents received outside the coverage window shall be acknowledged the following coverage day.
Chat online dengan pakar: Pelanggan dapat memulai chat online dengan sumber daya teknis spesialis untuk mengajukan pertanyaan, mendapatkan bantuan, atau meminta panduan teknis umum. Chat online dengan pakar tersedia agar Pelanggan dapat memperoleh jawaban cepat atas pertanyaan teknis tentang produk HPE.
Expert online chat is limited to English language only, requires that the user be registered with HPE service portal and is available during the service coverage window. Availability may vary for certain products. Refer to hpe.com/services/expertchat for details or contact your local HPE Sales rep.
Respons di forum pakar: Pelanggan dapat memposting pertanyaan, masalah, atau membahas penggunaan produk dalam forum komunitas HPE. Dalam dua hari kerja, spesialis produk HPE akan menjawab setiap pertanyaan yang belum terjawab dalam forum komunitas HPE resmi untuk produk yang ditanggung dalam layanan Dukungan HPE.
Where posts raise topics that should be addressed through standard support processes, HPE requests that a formal support incident is created and follows the standard HPE incident management processes.
The specialist technical resource response is limited to English language only and requires that the user be registered with HPE service portal and has registered service agreements.
For HPE products that are supported by HPE Proprietary Service Tools, HPE provides support and advice for their setup, configuration, and usage. Further for those connected products, HPE extends general technical guidance to include analytics and the events and recommendations provided.
For configured HPE products, on request, HPE assists Customers to understand the issues, events, and information provided by HPE Proprietary Service Tools.
Where analytics provide recommendations, HPE can provide qualification of the analysis, the recommendation, and the general next best actions in line with general technical guidance.
The Hardware Exchange Service is available for HPE Tech Care Service on Basic Exchange and Essential Exchange service levels only, covers products that can easily be shipped and on which Customers can restore data from backup files.
For calls received before 2:00 p.m. local time, HPE standard business days, excluding HPE holidays, HPE will ship a replacement product to the Customer’s site for delivery on the next business day after the service request has been received and acknowledged by HPE.
Service calls received after 2:00 p.m. local time will be logged the next business day and serviced within the following business day. Delivery time may vary based on geographic location. All hardware replacement product delivery times are subject to local availability.
Excluding weekends and HPE holidays, unless otherwise agreed by HPE.
| Brand | Image | Product code | Product | ||
|
Perangkat Penyimpanan Cadangan
|
|||||
|
HPE
own your brand
We only include the brand logos of Open Icecat participants (sponsors) with whom we entered into a formal agreement to make their product content available for all their channel partners on their websites. Open Icecat is the most powerful network as it is used by97136channel partners already
|
(show image) Here, we only show product images of sponsoring brands that joined Open Icecat as product images can be subject to copyrights. Icecat can be of assistance in securing the necessary permissions or implementing a brand's Digital Rights Management policies. Login to view all product specs or request a Full Icecat subscription to download product specs.
|
p77036-b25 | hpe p77036-b25 backup storage device | ||
|
HPE
own your brand
We only include the brand logos of Open Icecat participants (sponsors) with whom we entered into a formal agreement to make their product content available for all their channel partners on their websites. Open Icecat is the most powerful network as it is used by97136channel partners already
|
(show image) Here, we only show product images of sponsoring brands that joined Open Icecat as product images can be subject to copyrights. Icecat can be of assistance in securing the necessary permissions or implementing a brand's Digital Rights Management policies. Login to view all product specs or request a Full Icecat subscription to download product specs.
|
ak379a | hpe hp storageworks msl2024 0-laufwerk bandbibliothek | ||
| Country | Distributor |
|---|---|
 |
4 distributor(s) |
 |
3 distributor(s) |
 |
2 distributor(s) |
 |
2 distributor(s) |
 |
3 distributor(s) |
 |
2 distributor(s) |
 |
3 distributor(s) |
 |
2 distributor(s) |
 |
2 distributor(s) |
 |
1 distributor(s) |
 |
1 distributor(s) |
 |
1 distributor(s) |
