

only logistic data imported: we have only basic data imported from a supplier, a data-sheet is not yet created by an editor.
created by HPE: a data-sheet is imported from an official source from a manufacturer. But the data-sheet is not yet standardized by an Icecat editor.
created/standardized by Icecat: the data-sheet is created or standardized by an Icecat editor.
Pelanggan dapat menghubungi bagian dukungan HPE melalui layanan telepon 24 jam setiap hari untuk melaporkan insiden dukungan. Waktu respons bergantung pada level layanan produk yang ditanggung.
For severity 1 incidents, HPE aims to either connect the Customer to a product specialist or call the Customer back within 15 minutes. For all other incidents, HPE may connect the Customer to a product specialist or call the Customer back within one hour.
Enhanced Phone Response: Remote response 24x7; service is available 24 hours per day, 7 days per week including HPE holidays.
24x7 on-site coverage: 4-hour on-site response for covered hardware; service is available 24 hours per day, 7 days per week including HPE holidays.
Untuk semua insiden lainnya, HPE dapat menghubungkan Pelanggan dengan spesialis produk atau menghubungi Pelanggan kembali dalam waktu satu jam.
Chat online dengan pakar: Pelanggan dapat memulai chat online dengan sumber daya teknis spesialis untuk mengajukan pertanyaan, mendapatkan bantuan, atau meminta panduan teknis umum. Chat online dengan pakar tersedia agar Pelanggan dapat memperoleh jawaban cepat atas pertanyaan teknis tentang produk HPE.
Expert online chat is limited to English language only, requires that the user be registered with HPE service portal and is available during the service coverage window. Availability may vary for certain products. Refer to hpe.com/services/expertchat for details or contact your local HPE Sales rep.
Respons di forum pakar: Pelanggan dapat memposting pertanyaan, masalah, atau membahas penggunaan produk dalam forum komunitas HPE. Dalam dua hari kerja, spesialis produk HPE akan menjawab setiap pertanyaan yang belum terjawab dalam forum komunitas HPE resmi untuk produk yang ditanggung dalam layanan Dukungan HPE.
Where posts raise topics that should be addressed through standard support processes, HPE requests that a formal support incident is created and follows the standard HPE incident management processes.
The specialist technical resource response is limited to English language only and requires that the user be registered with HPE service portal and has registered service agreements.
HPE endeavours to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer’s products covered by HPE Tech Care Service.
Panduan teknis umum tersedia melalui telepon, web, dan saluran komunikasi chat serta bergantung pada masa pertanggungan layanan dalam perjanjian layanan dan akan dianggap sebagai insiden nonkritis.
Saat terkait dengan topik yang diuraikan/dijelaskan berikut ini, HPE mengidentifikasi dokumen pengetahuan, video, dan artikel berbasis pengetahuan untuk membantu dengan topik pembahasan.
For HPE products that are supported by HPE Proprietary Service Tools, HPE provides support and advice for their setup, configuration, and usage. Further for those connected products, HPE extends general technical guidance to include analytics and the events and recommendations provided.
For configured HPE products, on request, HPE assists Customers to understand the issues, events, and information provided by HPE Proprietary Service Tools.
Where analytics provide recommendations, HPE can provide qualification of the analysis, the recommendation, and the general next best actions in line with general technical guidance.
to access all product specs
Country | Distributor |
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4 distributor(s) |
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2 distributor(s) |
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2 distributor(s) |
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2 distributor(s) |
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2 distributor(s) |
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1 distributor(s) |
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3 distributor(s) |
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1 distributor(s) |
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1 distributor(s) |
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1 distributor(s) |
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1 distributor(s) |
If you represent a supplier and want to include your information here, please contact us.